Email broken? Printer possessed? Vendor giving you the runaround?
I'm the person you call instead of your nephew, the "tech-savvy" friend, or spending 3 hours Googling error codes.
You tell me what's wrong.
I fix it, explain it, or point you in the right direction.
No jargon. No judgment. No runaround.
These are the calls I get. If you've said any of these out loud (or just screamed them internally), I can help.
"My email stopped working and I have a client meeting in an hour"
Email emergencies, DNS mysteries, and deliverability nightmares—I'll get you back online fast and explain what happened in plain English.
"The printer won't print and I've tried everything"
Printers, scanners, and peripherals that refuse to cooperate. I'll remote in, diagnose, and fix—or tell you it's time for a new one.
"I need to transfer my domain but I don't know where it is"
Domain detective work, transfers, DNS configuration, and making sure your website actually points where it should.
"My software is asking for a license key I don't have"
License management, subscription tracking, and vendor coordination. I'll find it, renew it, or help you find a better option.
"The Wi-Fi is slow and my Zoom calls keep dropping"
Network troubleshooting, router optimization, and bandwidth analysis. No more frozen faces mid-sentence.
"I got locked out of my account and support won't help"
Account recovery, 2FA setup, password manager configuration. I'll get you back in and make sure it doesn't happen again.
"I need to set up a new employee with email, tools, and access"
User onboarding, software setup, and access provisioning. New hire productive on day one.
"This vendor keeps giving me the runaround"
I speak vendor. Let me handle the support tickets, phone trees, and escalations while you focus on your actual work.
I'm not just here when things break. Need advice? A second opinion? Someone to explain WTF is going on? That's the job too.
Not sure if that software will work with your setup? Need a second opinion on a vendor's proposal? I'll review, research, and give you honest advice—before you spend money.
Got a tech question but don't want to feel dumb asking? I explain things clearly, without jargon or condescension. No question is too basic.
Thinking about switching email providers? Considering a new tool? I'll walk through the pros, cons, and hidden gotchas so you can decide confidently.
Retainer clients get someone watching their back. I'll catch problems before they become emergencies and keep your tech running smooth.
No jargon fog, no making you feel stupid. I explain what's happening and why, so you actually understand your own tech.
You're not a ticket number. When you reach out, you get me—someone who knows your setup and remembers what we fixed last time.
If something's outside my wheelhouse, I'll tell you and point you to the right person. No BS, no pretending.
You'll always know what I spent time on. Detailed logs, no surprise bills, fair billing in 30-minute increments.
Email or text. Tell me what's broken or what you need help with. No formalities needed.
I'll ask a few questions, maybe remote in to take a look. Usually takes 5-10 minutes to understand the situation.
I'll either fix it on the spot, explain what needs to happen, or give you honest advice on next steps.
Problem solved, time logged, notes saved. You get back to work knowing it's handled.
Your fractional IT department. From quick questions to full tech support—help when you need it, without a full-time hire.
On-demand IT help without commitment. Perfect for one-time needs.
Stay connected with backup support hours when you need them.
Your go-to tech person. 3 hrs/mo for ongoing support and quick questions.
Fractional IT department. Proactive support, planning, and always-on availability.
Life's too short to spend hours on hold with support or Googling error codes.
Let me handle the tech so you can get back to what you actually do.