▸ IT SERVICES

YOUR TECH SORTED.
YOUR TIME BACK.

We handle the complicated stuff—domains, email, devices, vendors, networks—so you can focus on what you do best. Think of us as your fractional IT department.

WHAT WE MANAGE FOR YOU

From email headaches to network puzzles—here's how we keep your tech running smooth.

Email & Collaboration

Seamless communication without the headaches

Microsoft 365 / Google Workspace setup & migration
Email routing, DNS, and deliverability fixes
Shared calendars, contacts, and file sync
Mobile device management (MDM) basics

Domain & DNS Management

Keep your digital real estate organized and accessible

Domain registration, transfers, and renewals
DNS configuration and troubleshooting
Subdomain setup for staging/dev environments
SSL certificate procurement and renewal

Software & SaaS Wrangling

Navigate licenses, vendors, and subscriptions

SaaS subscription management and optimization
Plugin/extension vetting and compatibility
Software licensing and compliance
Vendor coordination and support escalation

Device & Access Support

Help when you need it, where you need it

Remote troubleshooting (desktop, laptop, mobile)
Password managers and 2FA setup
VPN and remote access configuration
Printer, scanner, and peripheral setup

Network & Connectivity

Stable, secure connections for work and home

Wi-Fi optimization and router configuration
Network security hardening
Firewall and access control setup
Bandwidth analysis and troubleshooting

Backup & Data Management

Never lose what matters

Automated backup solutions (cloud and local)
Data migration and file organization
Disaster recovery planning
Storage optimization and cleanup

The Tech You Don't Want To Deal With

Cryptic error messages and support tickets
Vendor run-arounds and phone tree hell
Documentation that doesn't match reality
"It worked yesterday" mysteries

The Peace of Mind You Deserve

Someone who speaks both tech and human
Fast, clear answers without condescension
Proactive monitoring before problems escalate
A single point of contact for all things IT

HOW IT WORKS

01

You Reach Out

Email, phone, carrier pigeon—however you prefer. Tell us what's broken, confusing, or just plain annoying.

02

We Figure It Out

We diagnose, research, and wrangle vendors if needed. You get updates in plain English—no jargon fog.

03

Problem Solved

We implement, test, and document. You get back to work. Time tracked transparently, billed fairly.

WHO THIS IS FOR

Small businesses who can't justify a full-time IT person but still need tech to work reliably
Solopreneurs & creatives who want to focus on their craft, not troubleshooting printers and DNS records
Growing teams who need someone to coordinate vendors, onboard new tools, and keep systems humming
Anyone tired of Googling error codes at 2am and hoping Stack Overflow has the answer
▸ IT SUPPORT

IT SUPPORT PLANS

Your fractional IT department. From quick questions to full tech support—help when you need it, without a full-time hire.

Pay As You Go

On-demand IT help without commitment. Perfect for one-time needs.

$150/hr
No monthly commitment
Email & remote support
Device troubleshooting
Software setup & config
Vendor coordination
Billed in 30-min increments
Next business day
[GET_HELP]

IT Essentials

Stay connected with backup support hours when you need them.

$99/mo
1 hour/mo of support included
Email & remote assistance
Software & device help
Domain & email questions
Discounted rate ($99/hr overage)
Rollover unused hours (max 3)
Next business day
1 hr/mo included
MOST POPULAR

IT Retainer

Your go-to tech person. 3 hrs/mo for ongoing support and quick questions.

$299/mo
3 hours/mo included
Email, phone & remote support
Domain & DNS management
Email hosting assistance
Software recommendations
Priority response
Same business day
3 hrs/mo included

IT Pro

Fractional IT department. Proactive support, planning, and always-on availability.

$599/mo
6 hours/mo included
Proactive system checks
Quarterly IT review & planning
Vendor management
Hardware recommendations
Same-day priority response
Same-day response
6 hrs/mo included
For businesses without website care plans—general IT support
After-hours/emergency support at 1.5x rate
On-site visits billed at $150/hr + travel
Hardware purchases handled at cost + 10%
▸ NETWORK SERVICES

NETWORK & INFRASTRUCTURE

Ongoing support for networks we've deployed. Keep your infrastructure running smooth with monitoring and expert support on call.

Stay Connected

Keep us in your corner. Basic monitoring and priority access when you need help.

$49/mo
Basic uptime monitoring
Monthly health check report
Email support access
Discounted hourly rate ($99/hr)
Config backup (quarterly)
Priority scheduling for on-site
48h response
RECOMMENDED

Network Care

Active management with updates, security patches, and 2 hrs/mo of included support.

$149/mo
24/7 uptime monitoring & alerts
Firmware & security updates
Monthly config backups
2 hrs/mo support included
Remote troubleshooting
Quarterly network review
Same business day
2 hrs/mo included

Network Pro

Full managed network. We're your IT department for all things infrastructure.

$349/mo
Everything in Network Care
5 hrs/mo support included
Proactive optimization
Device lifecycle planning
Vendor coordination
Priority on-call support
4h response, on-call
5 hrs/mo included

Network Enterprise

White-glove management for complex deployments and mission-critical uptime.

$699/mo
Everything in Network Pro
10 hrs/mo support included
24/7 critical incident response
Dedicated account manager
Quarterly on-site review
SLA-backed uptime guarantee
1h critical, 24/7
10 hrs/mo included
[CONTACT_US]
For clients with Ravens Raine-deployed network infrastructure
Additional devices can be added (+$5-15/device/mo)
Emergency on-site available 24/7 at premium rates
Hardware replacement coordination included (parts at cost)

READY TO OFFLOAD THE TECH STRESS?

All our hosting plans include IT support hours. Let's talk about what's slowing you down.