â–¸ IT SERVICES

YOUR TECH SORTED.
YOUR TIME BACK.

We handle the complicated stuff—domains, email, devices, vendors, networks—so you can focus on what you do best. Think of us as your fractional IT department.

WHAT WE MANAGE FOR YOU

From email headaches to network puzzles—here's how we keep your tech running smooth.

Email & Collaboration

Seamless communication without the headaches

â–¸Microsoft 365 / Google Workspace setup & migration
â–¸Email routing, DNS, and deliverability fixes
â–¸Shared calendars, contacts, and file sync
â–¸Mobile device management (MDM) basics

Domain & DNS Management

Keep your digital real estate organized and accessible

â–¸Domain registration, transfers, and renewals
â–¸DNS configuration and troubleshooting
â–¸Subdomain setup for staging/dev environments
â–¸SSL certificate procurement and renewal

Software & SaaS Wrangling

Navigate licenses, vendors, and subscriptions

â–¸SaaS subscription management and optimization
â–¸Plugin/extension vetting and compatibility
â–¸Software licensing and compliance
â–¸Vendor coordination and support escalation

Device & Access Support

Help when you need it, where you need it

â–¸Remote troubleshooting (desktop, laptop, mobile)
â–¸Password managers and 2FA setup
â–¸VPN and remote access configuration
â–¸Printer, scanner, and peripheral setup

Network & Connectivity

Stable, secure connections for work and home

â–¸Wi-Fi optimization and router configuration
â–¸Network security hardening
â–¸Firewall and access control setup
â–¸Bandwidth analysis and troubleshooting

Backup & Data Management

Never lose what matters

â–¸Automated backup solutions (cloud and local)
â–¸Data migration and file organization
â–¸Disaster recovery planning
â–¸Storage optimization and cleanup

The Tech You Don't Want To Deal With

â–¸Cryptic error messages and support tickets
â–¸Vendor run-arounds and phone tree hell
â–¸Documentation that doesn't match reality
â–¸"It worked yesterday" mysteries

The Peace of Mind You Deserve

â–¸Someone who speaks both tech and human
â–¸Fast, clear answers without condescension
â–¸Proactive monitoring before problems escalate
â–¸A single point of contact for all things IT

HOW IT WORKS

01

You Reach Out

Email, phone, carrier pigeon—however you prefer. Tell us what's broken, confusing, or just plain annoying.

02

We Figure It Out

We diagnose, research, and wrangle vendors if needed. You get updates in plain English—no jargon fog.

03

Problem Solved

We implement, test, and document. You get back to work. Time tracked transparently, billed fairly.

WHO THIS IS FOR

â–¸Small businesses who can't justify a full-time IT person but still need tech to work reliably
â–¸Solopreneurs & creatives who want to focus on their craft, not troubleshooting printers and DNS records
â–¸Growing teams who need someone to coordinate vendors, onboard new tools, and keep systems humming
â–¸Anyone tired of Googling error codes at 2am and hoping Stack Overflow has the answer
â–¸ IT SUPPORT

IT SUPPORT PLANS

Your fractional IT department. From quick questions to full tech support—help when you need it, without a full-time hire.

Pay As You Go

On-demand IT help without commitment. Perfect for one-time needs.

$150/hr
â–¸No monthly commitment
â–¸Email & remote support
â–¸Device troubleshooting
â–¸Software setup & config
â–¸Vendor coordination
â–¸Billed in 30-min increments
â—†Next business day
[GET_HELP]

IT Essentials

Stay connected with backup support hours when you need them.

$99/mo
â–¸1 hour/mo of support included
â–¸Email & remote assistance
â–¸Software & device help
â–¸Domain & email questions
â–¸Discounted rate ($99/hr overage)
â–¸Rollover unused hours (max 3)
â—†Next business day
â—†1 hr/mo included
MOST POPULAR

IT Retainer

Your go-to tech person. 3 hrs/mo for ongoing support and quick questions.

$299/mo
â–¸3 hours/mo included
â–¸Email, phone & remote support
â–¸Domain & DNS management
â–¸Email hosting assistance
â–¸Software recommendations
â–¸Priority response
â—†Same business day
â—†3 hrs/mo included

IT Pro

Fractional IT department. Proactive support, planning, and always-on availability.

$599/mo
â–¸6 hours/mo included
â–¸Proactive system checks
â–¸Quarterly IT review & planning
â–¸Vendor management
â–¸Hardware recommendations
â–¸Same-day priority response
â—†Same-day response
â—†6 hrs/mo included
▸For businesses without website care plans—general IT support
â–¸After-hours/emergency support at 1.5x rate
â–¸On-site visits billed at $150/hr + travel
â–¸Hardware purchases handled at cost + 10%
â–¸ NETWORK SERVICES

NETWORK & INFRASTRUCTURE

Ongoing support for networks we've deployed. Keep your infrastructure running smooth with monitoring and expert support on call.

Stay Connected

Keep us in your corner. Basic monitoring and priority access when you need help.

$49/mo
â–¸Basic uptime monitoring
â–¸Monthly health check report
â–¸Email support access
â–¸Discounted hourly rate ($99/hr)
â–¸Config backup (quarterly)
â–¸Priority scheduling for on-site
â—†48h response
RECOMMENDED

Network Care

Active management with updates, security patches, and 2 hrs/mo of included support.

$149/mo
â–¸24/7 uptime monitoring & alerts
â–¸Firmware & security updates
â–¸Monthly config backups
â–¸2 hrs/mo support included
â–¸Remote troubleshooting
â–¸Quarterly network review
â—†Same business day
â—†2 hrs/mo included

Network Pro

Full managed network. We're your IT department for all things infrastructure.

$349/mo
â–¸Everything in Network Care
â–¸5 hrs/mo support included
â–¸Proactive optimization
â–¸Device lifecycle planning
â–¸Vendor coordination
â–¸Priority on-call support
â—†4h response, on-call
â—†5 hrs/mo included

Network Enterprise

White-glove management for complex deployments and mission-critical uptime.

$699/mo
â–¸Everything in Network Pro
â–¸10 hrs/mo support included
â–¸24/7 critical incident response
â–¸Dedicated account manager
â–¸Quarterly on-site review
â–¸SLA-backed uptime guarantee
â—†1h critical, 24/7
â—†10 hrs/mo included
[CONTACT_US]
â–¸For clients with Ravens Raine-deployed network infrastructure
â–¸Additional devices can be added (+$5-15/device/mo)
â–¸Emergency on-site available 24/7 at premium rates
â–¸Hardware replacement coordination included (parts at cost)

READY TO OFFLOAD THE TECH STRESS?

All our hosting plans include IT support hours. Let's talk about what's slowing you down.